Working with Dancerace is about more than software. We stay with you, providing hands-on guidance and help to ensure you get the most from our platform.
Your software license includes the training and post-implementation support you need to get your ABL facility up and running.
As no two financier’s needs are the same, training is tailored to the ABL products you’ll offer to your clients – from single invoice finance to supply chain finance and loans. Having agreed the areas to be covered, your team will be trained on a ‘train the trainer’ basis in-person or online – whichever works for you.
Our support teams are based in the UK and Australia and include individuals who have used our platform for decades.
They’re on-hand to offer a full range of support for your team and clients: from configuring your system, to training your team and troubleshooting. Regular, on-premise ‘health check’ visits by your account manager will teach you how to get the most from our platform.
Each team reports directly to the Head of Operations within our development group. As those teams are directly connected to the people who built Dancerace, you can expect to receive clear and immediate guidance, fast.
Our help desk is open 09.00–17:00 GMT, Monday–Friday. For P1 and P2 issues, assistance is available 24/7/365. We also offer an online, interactive knowledge base. That facility enables you to post support tickets and gain access to user tips and insights to help you drive even more from your investment in Dancerace.
Additional training and consultancy
While your license includes regular account management from both our account management and management teams, we can also provide training, system consultancy and business consultancy on an ad-hoc basis.